feature img

Asynchronous communication in the workplace: Benefits and best practices

Cubo writersOct 11, 2022

What are asynchronous communications?

In today's workplace, regardless of whether it's distant or not, Asynchronous communication implies the possibility of a delay in response between the person sending it and the recipient, whether it's a client or colleague.

Vintage telephoneThis is the major difference between Asynchronous and the synchronous type of communication, the former being asynchronous because it involves in-person conversations, live chats, or video conferences.

‍We've all worked asynchronously, and technology instruments have played a major role in this: messenger apps, email ( Slack, Hipchat, etc.). ) and shared documents on cloud platforms ( G-Suite) in which employees collaborate and respond are typical Asynchronous communication examples and many others.

‍After we've clarified the concept behind Asynchronous communication and what it is, let's focus on "why" we're talking about it. If it's done right, the advantages of asynchronous communication are numerous and can enhance your productivity and performance as well as the productivity of your coworkers. as well.

The advantages of asynchronous communication

Online communicationAre you aware of times when you find it difficult to focus on the tasks you have to perform when interrupted by an unintentional conversation regarding a project your coworker has been working on? It's normal to have this occasionally happen since camaraderie and mutual support are essential aspects of working as a team. But what happens if it interferes with your work efficiency?

The latest research has revealed that we live in a world of collaboration where we plan our work days around Slack chats, meetings, and emails with colleagues. In some cases, these events can consume more than 80% of our workday. This can affect our productivity; technologically, we're more likely to shift between meetings or respond to messages rather than focus on the tasks at hand.

With asynchronous working, we can solve this problem and devote more time to resolving tasks with greater focus and attention. The main benefits are numerous:

Level of productivity is Increased

Productivity increases in offices where Asynchronous collaboration is encouraged and enabled through technology. It is easier for employees to follow their schedules and complete their daily tasks faster by being able to respond to colleagues' requests according to bandwidth or schedule intervals throughout the week for preparing feedback for particular tasks. Additionally, focusing their attention on a single task at a time helps in achieving more effective outcomes.

Reduces the level of  stress

We all know that communication is key in any profession. But what many people don't realize is that not all communication is created equal. Asynchronous communication, or communication that doesn't happen in real time, can be a great way to reduce stress in the workplace. For example, if you need to deliver an important update but want it to have maximum impact, emailing your message at 10 a.m. might be better than sending it at 10:01 a.m. The recipient will likely read and react to your message right away and will also save their response for later review when they're less busy. In addition, asynchronous communication allows you to set aside time for focused work while others are engaged in productive discussions on chat apps.

High-quality of output

If you can go through the request at your own pace, you can focus on the particulars and examine details in greater depth. When you share information through conversations, it isn't possible to take enough time to look at every problematic aspect. Documenting the subject details to receive feedback from colleagues step-by-step, You can get better reviews and more constructive feedback. This kind of documentation benefits everyone by ensuring everyone can contribute to the higher output.

Easy to find Better talent

If you've embraced an asynchronous collaborative culture, it's much easier to find more talent from worldwide for jobs that do not require coworkers to be physically in the same place. Employees can collaborate effectively across time zones, structures, or workplaces synchronously, so location and time zone no longer restrict access to top talent.

Asynchronous collaboration best practices

Asynchronous communication is sounding as if it is real. However, how do you introduce it into your team and business operations efficiently? Here are some great methods to begin:

Asynchronous sync using asynchronous thinking

If your employees aren't familiar with this work way, teach them how to be able to work in this manner. Encourage them to take charge of their schedule and workload and make it clear that no one will be judging them for taking their time to answer an inquiry. Establish what kind of requests are considered urgent by colleagues on a per-project or general basis. In this way, the team can set clear expectations and prioritize their tasks effectively.

Set clear deadlines

If your team members or employees have different working hours, ensure that collaboration is equally accessible for everyone. Do not schedule meetings at a later time or contact colleagues to ask for feedback before the end of the working day. Encourage employees to discuss openly how they prefer to work and work in a team throughout the day.

Use the appropriate tools.

It doesn't matter if it's your project management tool or an ATS look for platforms that have features that allow for asynchronous communications and collaboration. They also have effective documentation, filing, and other options such as comment and tag sharing. For instance, using Workable, once you've selected candidates and then moved to the next stage of selection, it allows you to share your comments with your colleagues and tag them on the platform to ensure that they can get back to you whenever it's suitable for them.

Note down your feedback and notes.

To make asynchronous collaboration a success, it is essential to figure out methods to effectively record notes and feedback so that you prevent back-and-forth communications and delays in crucial deadlines. Additionally, reviewing a task in depth to clarify or provide feedback could offer a new view and allow you to solve or tackle the issue more quickly than expected.

Create/update troubleshooting guidelines

Your employees may not all be able to solve technical issues in the workplace that pop similarly. It is important to develop guidelines that provide steps and solutions to common technical issues (e.g., internet connectivity, security, etc.) and helps employees focus on their daily tasks.